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Testimonials

Testimonials about Lee's Auto and RV Ranch

Excellent Customer Service

russ was very nice and did an excellent job getting our camper ready - Cindy

Excellent Customer Service

Great job last week replacing cat converter in short time. Thanks guys, you rock! - Laurie

Excellent Customer Service

Friendly Environment with Great people. Stop on by today and they will welcome you as part of the family! - Jess

Excellent Customer Service

Had a great experience buying our new Truck Camper (Palomino HS-2902). Thank you Jim. I highly recommend!!!! - Susan

Excellent Customer Service

Got my emissions done in and out real quick. Polite staf - Chad

Excellent Customer Service

Another amazing vehicle purchased from Lee's. Thank you Jimmy, Jennifer and Sal for everything!! - Paula

Excellent Customer Service

Saw them at the Springfield RV show looking for a 2013 Grey Wolf. Well, one look at the 2014 changed my mind real quick!! The deal was too good to be true. It was worth the trip to the show and the dealership. My family can't be happier! Thanks again for such a great experience. - Steve

Excellent Customer Service

About 12 weeks after buying an SUV for $11,500+the $1,400 warranty the tranny blew out. It's the customer service however that is appalling I brought my truck in for a simple repair (it was stuck in park). It Just happened again for the 3rd time in a year. The second time I had to pay a $100 deductible which I felt was wrong because they had supposedly just fixed it. The third time it was magically not covered by the 5 year warranty that I'm in the 3rd year of. I was handed a bill for almost $200. I am upset because they didn't let me know that it wasn't covered this time somehow. They lied about the price of the replacement part as well, more than doubling the actual cost on the invoice. Then they insulted me to boot in front of my family. I regret ever setting foot on Lee's "ranch". Also just to let everyone know it is illegal to begin a repair job in the state of CT without customer authorization which is what they did. John in the finance dept is still cool with me though. Unfortunately that doesn't change my disdain for the establishment. Oh also when I picked up the truck the day I bought it as part of the sale I asked for a full tank of gas and they only filled it up to half (red flag)! These are some profit-centric maniacs not there at all to take care of customers. I would highly recommend staying away from Lee's auto ranch and especially the repair dept. I've been treated better by drill sergeants. - Shaun

Excellent Customer Service

Always great service!!! Waiting area is comfortable and welcoming. - Jennifer

Excellent Customer Service

Bought a travel trailer here last year could not of have had a better experience. My wife and I went to other rv places and were not treated this good as we were treated here at lees rv - Matt

Excellent Customer Service

Lee's works very hard on great customer service and has slot of great people working there, it's a one stop shop they have everything you need, I highly recommend - JoAnn

Excellent Customer Service

Awesome experience, I bought my new arctic cat atv from Grace! Awesome job! - Rick

Excellent Customer Service

Just bought an rv from there. Great customer service. - Shawn

Excellent Customer Service

I had my oil change done there and it was a smooth transaction took great care of my truck Chris "stanson" Stanley did a great job working on my truck a great team down at Lee's - Emerson

Excellent Customer Service

Alex's Lemonade Stand Fundraiser at Lee's Auto & RV Ranch In an effort to help the battle against childhood cancer we at Lee's as a family owned and operated business pride ourselves in the value of family and loved ones. Each year thousands of children are diagnosed with Some form of cancer. As a family here at Lee's we find this heartbreaking and would like to do our share in making a change. Please join us in making that change. On August 23rd from 9 am until 5pm, We will be serving Hot Dogs, Hamburg's and of course Lemonade!!!! Please stop by and help make a difference with your donation. Enjoy some Ice cold Lemonade and food. Plus while you are here take the opportunity to dunk Lee's Service Manager in the dunking booth!!! We will also have a 50 50 raffle going on and selling tickets for $50 to win a QUAD - Marci

Excellent Customer Service

Just purchased TOYOTA VENZA. Wife loves it, Grace was great to work with. - Russell

Excellent Customer Service

I would like to thank the RV sales and service personnel for all there help with the purchase and information regarding our new Travel Trailer. For instance, today (05/07/2016 Saturday 09:00 AM) when I called about a problem with my Thermostat for the heating and A/C systems. The service personnel do work not on Saturdays, but within less than 15 min. I received a call. After taking with the service tech. The problem was resolved. We would highly recommend Lees Auto and RV Ranch. - Joel

Excellent Customer Service

We had an awning catastrophe in the storm on 8/5/17. Charlette from the service dept has gone above and beyond our expectations for the repairs to be covered by the warranty! L.J. came out to our campsite yesterday to wind it in and secure it for us to drop off safely next week and he was efficient and professional; he really knows his stuff! - Roberta

Excellent Customer Service

Great place, frank and Russ were a pleasure to work with. - Roger

Excellent Customer Service

Our salesman, Sal, is a dream! He spent hours with us showing us many models. And helped us find our perfect trailer. Wonderful man!! - Jennifer

Excellent Customer Service

Got my emissions done and could of been more helpful. Thanks for your honest work - Schuyler

Excellent Customer Service

Just bought a new Aliner scout lite from them. Sal was excellent. The service was excellent all in all it was a wonderful experience. - Chris

Excellent Customer Service

Sal in Sales and Charlette in RV Service are fabulous. Traded my tiny camper for slightly larger one. Given fair price on trade and reasonable price for new one. After short "shake-out" trip, I called with a list of small issues that needed fixing. Charlette scheduled a date to fix everything and was good to her word. One fix wasn't possible so they simply swapped out the defective equipment for other that worked that was in a camper on their sales lot so I wouldn't have to make a lengthy trip if they'd ordered one. Can't say enough good things about this dealership! Lee's is terrific! - Marjorie

Excellent Customer Service

Big shout out to the crew at Lee's Auto & RV Ranch. Our salesman and all around good guy, Nick Wargo took great care of us and saw to it that we were comfortable during the process of buying our Wildcat X Limited. He also honored the lower price I found on Arctic Cats website and applied it to the sale. And what really stood out in my opinion was when he showed me the dry rot on the tires of the trailer I was also buying and had them replaced with brand new ones. I would be re-missed if I didn't mention our finance person, Jennifer for making the process easy and very relaxing. Sal gets an honorable mention as well for not only being a nice guy, but for also directing me to the folks with Wildcat knowledge. Thanks as well to the young man who took me out back for a test drive. Everyone is worth the five stars. - Tim

Excellent Customer Service

Took my car there for service and was happy with the work they had performed. Thank you Jason for going over the problem that was found with good detail. - Ken

Excellent Customer Service

Everything was done that I asked for, work was excellent, folks there are friendly and helpful. Will certainly bring my T@B back for annual and corrective maintenance. - Joe

Excellent Customer Service

Did business with their new Body Shop Manager and he was top shelf in dealing with an insurance company that I've had for 25 years and never made a claim and Carl Ricci took care of the red tape himself and my car was completed in the week I needed it to be done, I still may change insurance companies for what they put me through. - Mark

Excellent Customer Service

Just picked up my new snowmobile and trailer this weekend and was one of the easiest transactions done from start to finish - John

Excellent Customer Service

We just did an AMAZING trade for a Used Camper so we could make our 14 year olds sons Wish of Camping come true!! This is Extra Special to our Whole Family, because our son has Metastatic Ewings Sarcoma. Grace & Dave at Lee's were Very Happy to Help Us in Every Way they could by making sure our camper was fully operational, registered and ready to drive away. Our Whole Family could not have been Happier with their Compassionate Service. THANK YOU LEE'S AUTO & RV RANCH!! - Jacqueline

Excellent Customer Service

Great customer service.... Sal the salesman very nice and not pushy at all!!!! Finance dept.... very helpful... the owner was very nice and very helpful.. i differently would buy another vehicle from them.. :-) - Robin

Excellent Customer Service

My wife and I recently upgraded from a Pop-Up camper to a travel trailer and are extremely pleased with the service we received from our saleslady Grace, management and service technician. We were treated quite fairly in regards to our trade-ins and financing along with some other incentives. We will definitely be back to Lee's and we will recommend them as well. - Julio

Excellent Customer Service

Mike and I bought an outback travel trailer and we LOVE it!! I encourage anyone looking for a camper to come down to Lees Auto Ranch! The service I have on my vehicles is awesome. They have a full service facility!! - Jody

Excellent Customer Service

I went to Lee's a few weeks back to get my snow tires mounted and balanced. The staff was so pleasant and accommodating. When I mentioned needing to leave to get my son from daycare, they worked to make sure I could get out in time. I've always had great experiences here! - Kel

Excellent Customer Service

Bought a 2018 Cherokee Camper from Lees today and we were thoroughly satisfied with the ease, quality, and transparency of service! Our salesman, Sal, was friendly and personable and never made us feel like a number. We will definitely recommend Lees to family and friends in the future! - Katrina

Excellent Customer Service

The experience at Lees was fantastic. We found the RV we were looking and hoping for.As for the salesman, Russ, we cannot say enough nice things about him. He was very friendly and accommodating, and went all out to help us. In dealing with Russ, we had the most enjoyable purchase experience ever. The staff at Lees are very warm and inviting. We were not pressured one iota! Definitely our kind of place. - Alan

Excellent Customer Service

Bought a 2016 zr9000 snow pro snowmobile from lees a few weeks ago. Looked around at these machines and knew I wanted an arctic cat and found this one at a great leftover price. Good financing. Cody and Nick were extremely helpful and knowledgeable about the machine. Ended up going back a few days later to buy some parts and riding gear. Satisfied with my purchase. - Greg

Excellent Customer Service

We bought our RV here a couple of years ago and they've been great about questions and service. We recently bought a new truck which meant we needed a new brake controller for towing. They installed a new one, and as always quality and craftsmanship were great and the price was in reason. They even stayed a little late for me to pick up my truck! Definitely recommend! - Desiree

Excellent Customer Service

I love this place! I bought my car here a few years ago and they have been exceptional!!! The service is so old fashioned genuine and caring. They have always been fairly priced and go above and beyond to get you in and get what you need done in a timely manner. I have never felt pressured to do one repair or another and they have been up front and honest with prioritizing things that need to be done now and things that can wait. Definitely the only place to get fast honest service. Extremely accomodating. - Kecia

Excellent Customer Service

I had the very best experience at the ranch. I purchased a new 189R riverside retro camping trailer which was beautiful inside and out. I had made big purchases before and was always under pressure by the sales person That did not happen at all at lee's auto and rv ranch. The sales people were great especially Grace Luginbuhl. I also had a good experience with some of the details of the deal like paper work and costs from Frank. Being a new camper owner I had to learn from the service people how to do some things and take care of different items important for the trailer. Kyle helped me with that and was very patient with me with and my questions while I tried to write notes. I never felt pressured there and was thrilled about the whole experience. I would recommend any one who wants a new vehicle,boat,camper,rv,off road vehicle to check out the ranch! The staff there were easy going and very nice. what we could have done better: Not a thing.

2017 Riverside RV Throwback 189R Travel Trailer

Salesperson: Grace
- David

Excellent Customer Service

I was moving out of Occupied CT. I had purchased a 24' enclosed trailer from a private seller. Unbeknownst to me, it had electrical, lighting, and hitch problems. I had to get the trailer out of the lot where i was keeping it and it was fully loaded. I needed these problems taken care of immediately. I brought it over to Lee's auto ranch and explained the problem to lee's Dad. He took my keys and number and had me fill out a short discrepency note for lee. He put it on lee's desk for the next day. I hadn't see lee for over a year, and hadn't spoke with him in over two years. Lee got LJ right on it and it was completely done in two days. normally this would be a very short time to get a job done for a customer who just showed up at a moments notice, but mind you, this was the start of the camping season and Lee had numerous jobs already lined up before me, but his Dad explained my dilemna, and he and his guys did a great job in a very short time so i could get on the road. Thanks a million guys and gals!!! - Bill

Excellent Customer Service

Very good after sales support. We bought a used Class A and immediately left on a 3 week trip. We returned with a few minor issues which Lee's immediately took responsibility for. None of the problems would have showed up on the pre-inspection, but only after some road time. We live 2 1/2 hrs away, and Lee's was very accommodating in doing the repairs at our convenience, and in a timely. manner.

We're very pleased with the service we received.
- Jhon

Excellent Customer Service

Recently had warranty work performed on our Gemini RV. Service was great, all repairs completed on time and all concerns were taken care of. Charlotte and her staff were great. Nice place to do business with. - Robert

Excellent Customer Service

Travelled to Lee's auto ranch to look at campers and happened to find the truck I had been looking for. Fair price, good trade in. Was missing the owners manual and called Grace who got one ordered and mailed out. Thanks for making it happen. - Paul

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